FAQs
We may already have the answer to your question. If you can't find it, just give us a call on 0800 456 254 or send us a message.
Send us your questionPolicy
No, there is no cover if the vehicle is moving under its own power.
Yes, but there is no cover during special or speed stages.
We can approve cover for some track days, but you need to apply for this at least 48 hours before the event.
No, please see our Vehicle Cover section to see the wide range of vehicles, new and old that we will cover.
General
Yes, we may still consider insuring your vehicle depending on the nature of the conviction, talk to us about it.
Yes, we will pro-rata your cancellation and refund any unused premium.
If you have a classic vehicle valued over $200,000 we will need a valuation. In some other cases if it is difficult to establish a value or we cannot agree on one, we may ask for an independent valuation.
Please go to our contact us page and either send us a message, call or email.
Claims
Complete a claim form found in our important information or claims section and email to claims@classiccover.co.nz or simply phone us on 0800 456 254.
No, if you have been paid out for a 'total loss' your policy has been exhausted and there is no refund.
You can call the Classic Cover team on 0800 456 254 or simply speak to Novus on 0800 20 35 35 or visit www.novus.co.nz.
This will depend on your policy and the circumstances around a claim. Sometimes you may need to pay it until liability can be confirmed and then it may be refunded to you if you are free of blame.
Payments
Yes we can arrange weekly, fortnightly, monthly or quarterly instalments for you.
Yes you can, please go to our Make a Payment page to see all the ways to pay.
You can pay by credit card, direct credit or direct debit. Please visit our Make a Payment page for more information.
When you take out a policy with us, your policy renews or you make changes to your policy, payment is due immediately and needs to be made in full within 30 days of the effective date of cover.